You already know that it costs more to acquire a customer than it cost to keep a customer. So how are you using the Internet to retain customers?

Your company needs to develop simple strategies to engage and retain customers online. You can take advantage of their new online BEHAVIOR to build successful customer retention strategies.

This course will give you the information you need to successfully adopt Internet strategies that will:

1. Increase your customer retention rate
2. Increase communication and customer satisfaction
3. Sell more to existing customers
4. Use customers networks to sell products and services
5. Involve customers in product development, customer service

Most importantly, you’ll develop low cost strategies to listen to what your customers needs are.

The course includes:

Workbook – Retain CUSTOMERS by Being Where They Are At – ONLINE!

So where do you get started? This workbook will walk you through a step by step process to help you design a successful customer online engagement strategy for your business. You’ll read dozens of best practices, examples of companies who have already implemented Internet strategies to engage & retain customers with easy to adopt web strategies. We’ll introduce ideas on creating your own Ambassador program, survey clients, increase collaboration, recognize customers, provide value added benefits to build their loyalty and MUCH more. This workbook will save you time, money and get you where you want to be faster!

CD – Adopt Social Media Tools to Build Online Relationships with Customers!

As your customers continue to use social media, you need a strategy to engage them using tools and services they are comfortable with. We’ll introduce ideas and concepts that companies have adopted using social media that you can easily copy and use in your company. You will learn about practical ways you can use the Internet to increase customer satisfaction and loyalty. You will be exposed to insights and ideas that will expand your thoughts and potentially open new doors you never would have dreamed of.

Monthly On Demand Webinar & Information

Rome wasn’t built in a day! You can’t expect to click your fingers and generate a successful Internet strategy. To be successful, you will need to invest a small amount of time each month. We provide you easy to absorb chunks of information you will need to build your Internet strategy. Each month, you’ll receive a presentation on relevant topics that you can review at any time. We bring experts right to your computer. You’ll receive examples, forms and best practices you can copy and implement in your business. You’ll see case studies, applications and use of data capture, user generated content, increased communication and recognition, social media tools and more!

Book – Internet Dough

This is the book that started it all. This book provides imperial evidence that your customers behavior has changed, the tools to engage them have changed and warns that your business is at risk of losing market share, customers and profits if you don’t develop a business Internet strategy. You need to share this book with your staff to remind them how incredibly important this project is.

Save just one customer and you’ll realize your return on your investment for this course.

Total Course includes
  • Workbook $125
  • CD $ 95
  • Monthly on demand presentations and information $ 30 (per month)
  • Internet Dough $ 25


  • Participation in an Internet Circle Webinar — $195
    Sit in on a live Webinar with industry experts sharing tips & ideas
  • Membership in Business Internet Strategies Online Community — $29
    Connect with others like yourself who are developing their company Internet strategies
  • Weekly eNewsletter with 97 successful Internet strategies — $47
    Receive the latest ideas and tips to continue to improve your strategy
Total Value $ 876.00
Package offer! $495.00
Register by July 30th only – $395 – enter the coupon code 2354 at checkout




Who Should Take this Course?

  • Business owners
  • VP’s Sales, Marketing, PR/Advertising
  • Managers
  • Directors
  • Franchise owners

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